Refund Policy

We want you to buy with confidence. If you purchase an eSIM and never end up using it, we will refund you in full, as long as the eSIM has never connected to a mobile network. You have 180 days from the date of purchase to request a refund, and the whole of it is set out below.

If your eSIM has been issued (QR code visible in your dashboard) but has never connected to a mobile network, you are entitled to a full refund within 180 days of your purchase date.

An eSIM is considered unactivated when it has never made a first network connection — even if it has been installed on your device. Installing the eSIM alone does not constitute use.

1. Step 1 — Email us

   Send an email to support@esimsalabim.com with the subject "Refund request". Include your order ID (found in your "My eSIMs" dashboard).

2. Step 2 — We verify

   We check with our network supplier that the eSIM has never been activated. This is automatic and usually takes a few minutes.

3. Step 3 — Refund issued

   Once confirmed, we issue a full refund to your original payment method within 1–2 business days. The money typically appears in your account within 5–10 business days, depending on your card issuer.

If your eSIM cannot be provisioned because of a failure on our side or our supplier's side, a full automatic refund is issued to your original payment method within minutes. You do not need to request it.

Refunds typically appear in your account within 5–10 business days, depending on your card issuer.

Once your eSIM has connected to a mobile network for the first time, the data plan is considered used and no refund can be issued, regardless of how much data was consumed.

This is because once activated, the data package has been committed on our supplier's network and cannot be recovered.

We cannot refund a plan that has been used on a device that is not eSIM-compatible, is carrier-locked, or does not support the frequency bands used in your destination. Please check compatibility before purchasing — our Help & FAQ explains how. An eSIM that was never connected remains fully refundable under the policy above.

If your eSIM never connects because of a confirmed network issue on our supplier's side (not a device issue), contact us and we will investigate and refund if applicable.

If you are a UK consumer and believe your statutory rights under the Consumer Rights Act 2015 apply, please contact us. Digital content that is not as described or fails to function may entitle you to a repair, replacement or refund. Nothing in this policy limits those rights.

For any refund query, email support@esimsalabim.com with your order ID (found in "My eSIMs"), or call or WhatsApp +44 7927 992 487. We aim to respond within 24 hours.

eSIM Salabim · 82A James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom